SUPPORT
We're here to help.
We’ve got you covered. Everything you need to know on how to fully utilise the amazing features of Carbonate is here. Should you need further assistance, please get in touch with us and we’ll get back to you shortly.
- Navigate the Workspace Section
- Perform Attendance in the Workspace
- Create a New Task in the Workspace
- Create Online Meeting Rooms From the Mobile App
- Create Online Meeting Rooms From the Web Browser
- Create Offline Meeting Rooms From the Mobile App
- Create Offline Meeting Rooms From the Web Browser
- Download the Employee Screenshot for Task Listing
- Export the User Activity in the Workspace
- Navigate the Attendance Section for Managers
- Check In and Check Out From a Web Browser
- Check In and Check Out in a Mobile App
- Manage Team Attendance Request
- Check the Missed Check Outs
- Approve or Reject Team Compensation Request
- View Recent Personal Compensation Recent Request
- Generate Compensation Report
- Monitor Employee Using Live Attendance
- Export Attendance Records
- Export Attendance Record of Resigned Employees
- Export Attendance Record with Work Hours Based on Last Out – First In
- Fetch Compensation Data
- Attendance Document Attachment Report
- Export Short Attendance Data
- Import Attendance Data
- Filter Attendance Based on Clock In & Clock Out
- Filter Attendance Based On Days
- Fetch the Attendance Data Using Thermal Scan
- Navigating the Leave Section
- Recent Team Leave Request and History
- Recent Personal Leave Request and History
- Update the Staff Leave Benefits
- Apply Leave On Behalf of Team Members
- Apply for Backdated Leaves that Exceeds 7 Days
- Cancelling an Applied Leave
- Edit the Leave Application
- View Employees' Leave Balance
- View Upcoming Leave Request
- Approve or Reject Upcoming Leave Request
- View Colleagues Leave Using Filter
- View Employees On-Leave in Calendar View
- View Leave in Calendar Format
- Import Users Leaves
- Import Leave Balance
- Export User Leaves
- Export Leave Balance
- Generate Leave Encashment Report
- Export YTD Leave Balance
- Create Bulk Rosters Using Template
- Create or Update Individual Roster
- Create Broadcasted Task in Roster
- View Active and On Leave Staff in Roster
- View Ongoing Tasks of the Roster
- View Denied Approvals Tasks for All Employees
- View Rostering on Daily Basis
- View Rostering on Weekly Basis
- Default View in Roster
- Excel View in Roster
- Outlet View in Roster
- Filter the Roster in Various Search
- Filter in Roster by Default
- Filter Roster by User
- Delete Multiple Roster in Bulk
- Delete Employee Task
- Select the Weekly Roster Calendar
- Select or Deselect All the Roster Tasks
- Select Roster based on Working Hours
- View Roster Daily Accomplishment
- Apply Leave on Rostered Day
- Import Rosters
- Export Rosters
- Print Rosters
- Fix Roster Slot and Add Name
- Mark Rest Days of Employee
- Define Compensation Name for Roster Task
- Navigate the Announcement Feature
- Search A Particular Announcement
- Create a New Announcement
- Create an Announcement for an Outlet
- Create a Personal Announcement for Selected Employees
- Create an Announcement with Attachments
- Create an Announcement with a Mandatory Response
- Send an Announcement to Multiple Times
- Delete Multiple Announcement
- Create a Staff Account
- Create Staff Accounts in Bulk
- Add New Employee
- Edit Employee Information
- Update Staff Information
- Schedule Staff Lunch Break
- Upload Documents on Staff Profile
- Acknowledge Documents on Staff Profile
- Update the User Role and Privileges
- Update the Staff Active Status to Resigned
- Update the Staff Status as Work Permit
- Search Employees by Name, Email, or Outlet
- Mark the Rest Day and Off Day in Staff Profile
- Retrieve Resigned Employees Back and Generate Payroll Again
- View List of the Staff
- List View of the Staff
- Export List by Employee Name
- Export Staff Employment Details
- Import the List of Staff
- Import List by Employee Name
- Search Employees Using Filter
- Export List by Filter Setting
- Outlet Filter in Staff List
- Working Day Variations for Monthly Partial Off From Employee Profile
- Working Day Variations for Optional Day From Employee Profile
- Working Day Variations for Half-Day From Employee Profile
- Working Day Variations for Optional Day
- Working Day Variations for Monthly Partial Off
- Working Day Variations for Half Day
- Requirements to Calculate SHG Contribution For Employees
- Add Other Races
- Define Currency for Salary in Staff Profile
- Delete an Employee (User) Account
- View the Staff Edit Logs
- Export Audit Trail Report
- Export Audit Trail Report in Standard Format
- Audit Trail Naming
- Disable SDL Contribution
- Pro-rate the Salary for a Resigned Staff
- Send Documents to Resigned Staff with Back Up Email
- Allow Staff Access to Multiple Outlets
- Enable Managers with Attendance Privileges
- Enable Managers with Company Setting Privileges
- Enable Managers with Assets Privileges
- Enable Managers with Onboarding Privileges
- Set the Basic Salary to be Calculated Based on Logged Hours
- Set the Last Employment Date Mandatory
- Assign a User to an Outlet
- Create a New Outlet
- Search an Outlet
- View the Outlet in a Map and Satellite Form
- Upload an Outlet Logo
- Outlet Accessibility Preferences
- Outlet Location Visibility Preferences
- Enable the Wifi Attendance in the Outlet
- Wifi Attendance From Outlet Using the Macintosh OS
- Wifi Attendance From Outlet Using the Window System
- Payroll Processing
- Edit the Company Employees Payroll
- Add the Pay Items for Employees
- Edit the Pay Items for Employees
- Select Pay Period with Advance Option Preferences
- Select Payroll Component While Generating Bulk Payroll
- Delete Company Payroll Items
- Generate Payroll Period
- Prorate Payslip of Employee
- Prorate Bulk Payroll
- Generate Bulk Payroll
- Salary Proration Based on Weekly Working Hours if Salary is Monthly
- Preview the Payslip
- Preview the Payslip Using Filter
- Preview Payslip Using Select/deselect Employees
- Upload Payslip Manually
- View and/or Delete Employee Payslip
- Generate Individual Payslip
- Email Payslip of Selected Employee
- Download Payslip of Selected Employee
- Import Payslip
- Export Filtered Payslip Data
- Export Payslip History Report
- Export Payslip History Report Based on Cost Center
- Add New Claim
- Submit a Claim
- Submit a Claim With/ without Attachment
- Claim Submission and Processing
- Export Claims
- Export Claims with GL Codes
- Delete Claims in Bulk
- Export YTD Payroll Summary Report
- Generate CPF File
- Generate CPF file for e-Submission
- Generate CPF Report
- Upload CPF file on CPF portal
- Generate GIRO File
- Export the GIRO Report
- Export the Giro Report with Filter
- Generate Transferwise File
- Generate NsPay Claim Form
- Export Maternity & Childcare Form
- Generate IR8A Form
- Generate IR8A AIS Submission
- Generate IR21 Form
- Data sync from Carbonate to Xero
- Connect to Xero or Quickbooks
- Apply for a Loan
- Search Employee in Payroll by Name, Email and Outlet
- Search Employee Loans Request
- Upload GIRO File in Standard Chartered Bank
- Upload giro file in POSB bank
- Upload giro file in OCBC bank
- Upload Giro File for Maybank
- Upload GIRO file to UOB
- Upload Bulk GIRO file to UOB
- Upload GIRO file to DBS bank
- Import Pay Components Under Payroll in Bulk
- Custom Template For Import of Payroll Fields
- Allow Creating New Staff Profile for Manager/Admin with Privilege Access
- Bulk Payroll for Malaysia
- Bulk Payroll for Philippines
- Bulk Payroll for India
- Upload FWL Details
- Review Actions Taken on Claims
- Number of hours the employee worked to get the basic salary in payroll
- Navigate the Company Settings
- Add the Legal Entities of the Company
- Add the Bank Details of the Company
- Add Multiple Departments of the Company
- Add Sub-departments in a Company Department
- Create the Employee Rank
- Create Cost Centres
- Define the Company Working Hours
- Specify the Working Days and Timings of the Company
- Define the Half Working Day in the Company
- Create Work Shifts for the Company
- Add Unpaid Break Hours for the Company
- Enable Two Factor Authorization
- Auto Generate an Employee Number
- Enable the Odoo Integration
- Navigate the Leave Setting
- Create or Add Leave Types
- Edit Leave Types
- Delete Leave Types
- Create or Add Holidays Type
- Import List of Holidays
- Delete Holidays Type
- Set the Holidays Type as Full or Half-day
- Create Company Working Days and Time
- Set the Company Hourly Leave Preferences
- Set the Compensation Preference for Leave and Holiday
- Set the Compensation Preference up to Half of Normal Daily Working Hours
- Set the Days Preference in between Half and Full Normal Daily Working Hours
- Set the Days Preference for Beyond Normal Daily Working Hours
- Set the Preference to Add Compensatory for Working on Leave Day
- Set the Preference for the Next Working Day as a Paid Holiday if it Fall on Sunday
- Set the Compensation Preference If Holiday Falls on a Non-working Day
- Increase Annual Leave
- Set the Half-day Leave Preferences
- Assign the Leave Final Approvers
- Allow Leave Application of Probationary Staff
- Enable Document Attachments for Leave Application
- Enable Leave Encashment for Active Staff
- Enable Leave Encashment for Resigned Staff
- Set the Notice Period for Leaves
- Define the Number of Days in the Past Allowed for Leave Application
- Allow Medical Leave for Probation Staff
- Create Additional Leave in Lieu
- Restrict Leave Type From Being Used For Full Day
- Allow Unpaid Leave Application After Assigned Leave is Exhausted
- Restrict Days For Future Leave Application
- Restrict Number of Hours for Hourly Leave
- Compensation Preference for Non-working Day
- Compensation Preference for Work on a Leave Day
- Allow Leave for Staff with Extended Probation Period
- Limit the Number of Days for Advance Leave
- Limit the Maximum Carry Forwarded Leave
- Incentive Structure for Staff Who Do Not Take Leave
- Deduct from Leave Balance When Staff Applied More Than The Allowed Days
- Restrict Cancellation of the Approved Leave
- View the Leave Type in Chinese Characters
- Visible Useable Leave Balance to the Staff
- Set the Attendance Incentive
- Enable Check-in and Check-out from Web Browser
- Enable Force Check-out on Shift End
- Allow Manual Attendance Entry by Managers and Admins
- Attendance Preference for Web Browser Check-in and Check-out
- Create Round up Timing Attendance
- Attendance Preference for Monitoring Employee Overtime
- Attendance Preference for Ignored Overtime Work Shift
- Attendance Preference for Calculation of Buffered or Ignored Overtime Inclusion
- Setting Overtime Folds of Salary per Hour
- Attendance Preference for Monitoring Employee Undertime
- Attendance Preference for Calculation of Buffered or Ignored Undertime Inclusion
- Add Photo and Remarks on Check-in and Check-out
- Enable Attendance Bubble
- Create Face Scan for Attendance
- Defining the Calculation of Insufficient Attendance Deduction
- Set up Microsoft Azure Face Scan
- Enable Geo Fence Face Scan
- Auto Checkout for Employees When Their Shift Ends for the Day
- Set Incentive for Completion of Targeted Hour Task
- Cancel Overtime Compensation
- Enable Manager Approval of Compensation
- Registration of Face into Thermal Scan Device
- Temperature Reading on Attendance
- Adding Users Into Multiple Thermal Scan Devices and Auto-syncing
- Connect Thermal Device to Wifi
- General Setup of Thermal Scan Device
- Notify Managers on Staff Absence From Shift
- Auto Approve Off-in-lieu Compensations
- Set the Attendance Pay Scheme Development
- Define Overtime Based on Basic Salary
- Enrol User in Thermal Scanner Device
- Add Profile Image in Thermal Scanner Device
- Enable Auto Checkout at Midnight for Day Shift Employee
- Allow Managers to Edit Staff Attendance
- Enable Auto Approve of Overtime Salary Compensations
- Allow Manual Attendance Entry
- Delete the Thermal Scanner Device for Attendance
- Set Maximum Overtime Hours for Daily Working Hours Staff
- Set Different Overtime Compensation Values Based on Working hours
- Customise the Overtime Calculation on Public Holidays and Rest days
- Target Incentive Based on the Number of Days Worked
- Enable Managers with Claims Privileges
- Add New Cost Centres
- Add New Claim Type
- Add New Commission
- Add Claim Sub-categories
- Add Claim Sub-category and Co-fund
- Delete Cost Centres
- Set Limit to Claim Items
- Set Varieties of Allowed Claims
- Mileage Claim Rate
- Edit Claim Limit
- Hide Claim Limit
- Assign Final Claim Approvers
- Set Payslip Inclusion Preferences
- Set Preference to Overwrite Limits in Staff Profile
- Submit a Claim on Behalf of the Staff
- Claim Off in Lieu
- Claim Limit for per Item
- CPF Flexi Benefits
- Enable Claim Alerts
- Loan Application on behalf of staff
- Search employees by name, email and outlet
- Set Own Password for Payslip Viewing
- Enable Payslip Password Protection
- Disable the Password While Generating Staff Payslip
- Year-to-date Pay Details on Payslip
- Enable Managers with Payroll Privileges
- Enable Managers with Loans Privileges
- Hold Payslip to Publish
- Add Extra Details on Payslip Summary
- Add Payslip Item Code in the Payroll Summary Report
- Add Company Logo in the Payslip
- Add More Info and Custom Text in Payslip
- Select Layout of Payslip
- Select Page Layout of Payslip
- Auto-stop the Payroll Calculation of Resigned Employee
- Monthly Variable Component
- Allow Merging of All Overtime Hours and Values in Payroll
- Pro-rate the Fixed Allowances Based on Leave
- Preferences on Contribution Fund Selection
- Customised Shift-based Roster Template
- Delete the Task Assigned Wrongly
- Set up Roster for Employee Training
- Enable notifications for New Tasks Created by Staff
- Allow Staff to Create Their Own Roster
- Allow Manager to Create Their Own Roster
- Allow Staff to View Admin Roster.
- Week Sequence for Roster Calendar
- View Roster in Excel Format
- Alert Preference for Pro-rate Leave
- Alert Preference for Expired Leave
- Alert Preference for Expired Employment Documents
- Alert Preference for Generated Staff Compensation
- Alert Preference for Staff Confirmation Date
- Alert Preference for Staff Employment Anniversary
- Alert Preference for Salary Increment Date
- Alert Preference for Staff Pass Expiry Date
- Alert Preference for Staff Passport Expiry Date
- Alert Preference for Late Check-In and Early Check-out Attendance
- Alert Preference for Staff Birthday
- Alert Preference for Staff Shift Time
- Alert Preference for Reminding Approvers on Pending Claims
- Alert Preference for Reminding Approvers on Pending Leave
- Deactivate the Duplicate Device Warning
